POSITION SUMMARY

The Patient Access Registrar is typically the first St. Vincent Health team member patients meet upon entering the hospital or clinic during regular business hours. The patient access registrar team is responsible for entering the patient's personal and medical information into the hospital's medical records system along with the reasons for the visit. The patient access registrar will also handle insurance work, including filling out forms and contacting insurance companies when authorizations are needed for specific services. The patient access registrar will meet and register patients and visitors to the hospital, communicate with the clinic, emergency department or outpatient departments, and assist patients, their families, or visitors to ensure a high quality, guest-focused experience.

MINIMUM EDUCATION REQUIREMENTS

• High School Diploma or GED.
• Associate Degree in Business Administration, Office Management, or related field preferred.

MINIMUM WORK EXPERIENCE REQUIREMENTS

• One (1) year experience in front desk clerical, scheduling, and customer service in hospital or medical office environment preferred.

LICENSES/CERTIFICATIONS

• Not applicable.

OTHER SKILLS

• Familiarity with electronic medical records systems preferred.
• Familiarity with basic office equipment and computer programs.

POSITION DUTIES (ESSENTIAL FUNCTIONS) % OF TIME

Patient Access Registrar

• Welcome and greet all patients and visitors, in person or over the phone.
• Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette, and direct calls to appropriate department or staff.
• Serve as the "Keeper of the Gates". No one is to pass by the front desk without being greeted, asked to sign in on a Visitors Log (and out, as they leave) or assisted with their needs.
• Responsible for maintaining the waiting area to present a clean and organized space.
• Compile and complete medical charts, reports, and correspondence as needed.
• Interview patients to complete insurance and privacy forms.
• Complete the Medicare inpatient paperwork for inpatient Medicare, patients. 
• Complete the admission packet for Swing patients.
• Collect insurance co-pay payments and post amounts paid to patient accounts.
• Register new patients and update existing patient demographics by collecting detailed patient information including personal and financial information.
• Communicate with the patient, clinical staff or other hospital employees regarding delays or other possible situations.
• Respond to inquiries by patients, prospective patients, and visitors in a courteous manner, maintaining HIPAA guidelines.
• Keep front registration desk supplies and waiting room supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Protect patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Make self-pay collection calls on open balances.
• Maintain all department “on call” list.
• Perform all other duties as assigned

General

• Exhibit a caring attitude to co-workers and visitors, including working cooperatively with others for a positive work environment and team-building atmosphere.
• Complies with facility attendance policies and procedures; meets attendance requirements of the job.
• Participates in self-growth opportunities/requirements and participates in training opportunities, in-services and meetings per department and facility policy.
• Requests help and/or guidance as necessary in order to safely perform assigned duties.
• Plans and organizes work activity to complete scheduled assignments on time.
• Completes an acceptable work load and accepts additional tasks willingly.
• Takes appropriate 15 minute breaks and 30 minute for lunch, or notifies Department Lead via email when unable to do so.
• Understands and follows the chain of command when dealing with problems and concerns.
• Complies with facility policies and procedures, including fire evacuation and disaster plans.
• Deals with interpersonal conflict in a healthy and positive manner.
• Completes occurrence and all other reports per facility policy.
• Demonstrates knowledge and practice of standard precautions for prevention of the spread of disease.

100%

* This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned.